Position Overview
Provided Multi-Level Help Desk Technical Support to the Utah Army National Guard, working independently with minimal supervision. Performed duties as a GS-11 for 21 months, serving as a technical expert on all supported automated systems throughout the state.
Primary Responsibilities
- Served as Mission Support Command (MSC) Cybersecurity Advisor
- Maintained UTARNG Cybersecurity posture and identified risks
- Enforced Information Assurance Systems Officers policies
- Facilitated IT Organizational Inspection Program compliance
- Developed and maintained customer service database
- Conducted site surveys for information systems
Technical Expertise
- Installed and maintained hardware devices across multiple networks
- Used sophisticated diagnostic equipment and software
- Performed system reimaging using SCCM
- Configured diverse interfaces and device drivers
- Troubleshot complex software and hardware conflicts
- Managed virus detection and removal
Key Contributions
- Performed trend analysis for improved communications methods
- Maintained security compliance for external network connections
- Provided comprehensive end-user support across all systems
- Enforced command standards for hardware/software configurations
- Supported desktop, laptop, and virtualized environments
- Created performance reports and future requirements analyses